Vision Research - An Ametek Company
Phantom - When it's too fast to see, and too important not to.

Service & Support

AMECare is our service control supplier
AMECARE Service Offerings

Maintenance, Support and Education that delivers ultimate satisfaction and operational confidence for the user

Product and operator performance directly impact your goals and objectives. To ensure maximum product uptime and operator success, Vision Research offers a complete line of service programs, extended warranties and training classes to meet your specific product or operational needs. Our professional, factory trained service engineers and educators will deliver this training and support through a network of service centers, on-line/self-serve content and user community forums that will help you achieve the results you need.

The 'Four Levels of Service Contracts' do not apply for the Phantom FLEX cameras, but 1 and 2 year service contracts are available. Please contact your local sales representative for pricing information.

Customer Service – General inquires, technical troubleshooting or ‘how to’ questions? We’re here to help. Our support centers are staffed from 8:00 AM to 5:00 PM Local Time.

  • Professional Repair Services – Fast, accurate and competitively priced repairs for all of your product needs

  • Extended Warranties – Designed to add peace of mind and extend the factory warranty coverage that eliminates unexpected out of pocket expenses

  • Customer Training – Delivered in a Basic and Advanced format designed to get you quickly using our cameras or to explore the depths of our comprehensive feature set 

  • On-Site Predictive Support and Training – is designed for customers who have 5 or more cameras. This optional service program offers our customers the opportunity to receive a 1 day visit for refresher training, camera inspection, firmware upgrades and general maintenance

  • Loaner Product – Minimizes lost productivity by minimizing project downtime. Should an unexpected camera failure occur, a loaner camera will be dispatched to a customer’s site to restore business continuity while your product is in for servicing 

Download the AMECare Service Offerings brouchure

View a list of AMECare documents available for download


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